Table of Contents

1-Introduction/Purpos
2-Scope of Application
3-References
4-Quality Management System
4.1- General Requirements
4.2- Documentation Requirements
4.2.1- General
4.2.2- Quality Manual
4.2.3- Control of Documents
4.2.4- Control of Records
5- Management Responsibility
5.1- Management Commitment
5.2- Customer Focus
5.3- Quality Policy
5.4- Planning
5.4.1- Quality Objectives
5.4.2- Quality Management System Planning
5.5- Responsibility, authority and communication
5.5.1- Responsibility and Authority
5.5.2- Management Representative
5.5.3- Internal Communication
5.6- Management Review
5.6.1- General
5.6.2- Review Input
5.6.3- Review Output
6- Resource Management
6.1-Provision of Resources
6.2- Human resources
6.2.1- General
6.2.2-Competence, awareness and training
6.3- Infrastructure
6.4- Work Environment
7-- Product Realization
7.1- Planning of Product Realization
7.2- Customer related processes
7.2.2- Review of the requirements related to the product
7.2.3- Customer Communication
7.3- Design and Development
7.4- Purchasing
7.4.1- Purchasing Process
7.4.2- Purchasing Information
7.4.3- Verification of Purchased Product
7.5- Production and Service Provision
7.5.1-Control of Production and Service provision
7.5.2Validation of processes for production and service provision
7.5.3 Traceability and Identification
7.5.4 Customer Property
7.5.5 Preservation of Product
7.6 Control of Monitoring and Measuring Devices
8 Measurement, Analysis and Improvement
8.1 General
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
8.2.2 Internal Audits
8.2.3 Monitoring and Measurement of Processes
8.2.4 Monitoring and Measurement of Product
8.3 Control of Non-conforming Product
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3Preventive Action
Appendix A Quality System Documentation Index
Appendix B Manistar Electronics Process Map

1.        INTRODUCTION / PURPOSE

Scope of work:
Manistar Electronics is in the business of distribution and wholesale to OEMs and other distributors of electronic components.

This manual give provides an overview of Manistar's quality management systemsand its essential components . This manual documents Manistar's processes in compliance with ANSI / ISO/ ASQ Q9001-2000 requirements. Manistar 's quality management system consistently provides Manistar a system to deliver products that meets or exceeds customer and applicable regulatory requirements.

2.        SCOPE OF APPLICATION / RESPONSIBILITY

 This policy manual applies to Manistar Electronics, Inc. and their employees as defined within the scope of this Quality Manual.

3.        REFERENCES

 ANSI / ISO/ ASQ Q9001-2000 ISO 9002 9001:2000 AMERICAN NATIONAL STANDARD Quality management systems – Requirements

ISO 9000:2000
Quality management systems – Fundamentals and vocabulary

Appendix A   Quality System Documents

Appendix B   Process Map

4.        QUALITY MANAGEMENT SYSTEM

4.1  General requirements

Manistar Electronics, Inc. shall establishes, documents, and implements and maintains a quality management system and continually improves its effectiveness in compliance with ANSI / ISO/ ASQ Q9001-2000 ISO9001:2000 requirements and Manistar Electronics, Inc quality objectives.  Refer to Appendix B..  
Manistar Electronics shall:
      identify processes needed for quality management system and their application throughout the system
     determine the sequence of interactions
     determine criteria and methods needed to ensure the operation and control of processes are effective
     ensure availability of resources and information necessary to support the operation and monitor processes
      monitor, measure and analyze these processes, and
     implement actions necessary to achieve planned results and continual improvement of these processes.
The Quality Manual identifies key processes and defines Manistar Electronics Quality Management System.  The Quality System Documentation Index (Appendix A) identifies the Manistar Electronics overall quality documentation system.

4.2  Documentation requirements

4.2.1 General

Manistar Electronics quality management system documentation includes:
     Quality Policy and Quality Objectives
     This Quality Manual
     Required documented procedures
     Product documentation
     Records
The need for procedures are based on the methods used, the complexity of the processes and their interactions, and the competence of the personnel involved in carrying out the activities and requirements.
Manistar quality system structure is shown below:

4.2.2  Quality Manual
Manistar Electronics maintains this quality manual, includes scope of the quality management system, and any details of and justifications for any exclusions.  This quality manual includes documented procedures or reference to them, and describes the interaction between processes of the quality management system.  Refer to Appendix B.

4.2.3  Control of Documents 
Documents required by ANSI / ISO/ ASQ Q9001-2000 are controlled as follows:
Documents are reviewed and approved prior to issue.  A master list is maintained to identify current revisions and to prevent the inadvertent use of obsolete documents.
Documents shall remain legible and readily identifiable.
Documents shall remain legible and readily identifiable.
Appropriate documentation is available to personnel at locations where the operations are performed.
Invalid or obsolete documents are promptly removed from use or suitably identified to prevent unintended use
Documentation changes will be approved by the same functions that performed the original review, as appropriate.  Those functions have access to pertinent background information to base their review.

4.2.4    Control of Records (Requires flow down procedure)
Records are maintained to demonstrate conformance to specified requirements and the effective operation of the quality management system.

Procedures and systems exist for:
• The identification, collection, indexing, access, filing, storage, maintenance and disposition of records;
• Keeping records that are legible, readily identifiable and retrievable, and protected against damage, deterioration or loss;
• Retention periods and disposition of records

5.        MANAGEMENT RESPONSIBILITY

5.1  Management Commitment

Manistar Electronics top management is committed to quality system and develops and implements the quality management system and continually improves the systems effectiveness as evidenced by:
communicating importance of meeting customer, statutory and regulatory requirements,
establishing the quality policy
ensuring that the quality objectives are established
conducting management reviews, and
    ensuring availability of resources

5.2  Customer Focus
Manistar Electronics management ensures that customer requirements are determined and met with the goal of enhancing customer satisfaction.  The product design, manufacturing, and support processes are aimed at determining customer needs and measuring customer’s satisfaction.

5.3  Quality Policy

Manistar's quality policy is understood and implemented at all levels of the organization.

5.4  Planning

5.4.1  Quality Objectives
Manistar Electronics management establishes the quality objectives and ensures that they are communicated at all relevant functions and levels. Objectives shall be measurable and consistent with the quality policy. At appropriate intervals the quality objectives shall be reviewed and appropriate actions taken.

5.4.2  Quality Management System Planning
The Manistar Electronics Quality Manual and associated documents serve as the Quality Plan for ensuring that the customer's requirements and Manistar Electronics quality objectives are met. Manistar Electronics management ensures that appropriate planning of the quality management system occurs to meet customer needs and requirements, and that the integrity of the system is maintained when changes are planned and implemented.
Specific requirements for products, projects or contracts are identified, communicated, procured, produced and delivered through the quote, sale, procurement and testing process detailed throughout the Quality Manual and associated lower level documents. Those specific requirements may include the following:

• quality plans
• identification of processes
• compatibility of processes
• acquisition / use of appropriate equipment
• clear standards of acceptability
• suitable testing
• records.

5.5  Responsibility, authority and communication

5.5.1  Responsibility and Authority
The responsibility and authority of personnel who affect quality are defined on the Manistar Electronics Organizational Chart, job descriptions and procedures.  At Manistar Electronics quality is everyone's job.  It is the responsibility of all Manistar Electronics employees to dedicate their efforts towards continual process improvements, the reduction, elimination and prevention of quality deficiencies with focus on customer satisfaction.

All Manistar Electronics employees have the organizational freedom and authority to:
• initiate action to prevent the occurrence of product, process and quality system   non-conformances;
• identify and record any product, process and quality system non-conformances, and
• initiate, recommend or provide solutions to non-conformances, and
• identify opportunities for improvement (OFIs), and initiate preventive actions

Department Managers or designates have the responsibility to:
• verify the implementation of solutions;
• control further processing of nonconforming product until the nonconformance has been corrected

Systems that facilitate this are the Corrective and Preventive Action System, Internal Audit, Non-conformance control system, and the Engineering Change system.
Department managers are responsible for ensuring that all personnel in their department understand the quality policy and objectives, and that all aspects relevant to their department's functions are implemented and maintained. Managers are responsible for providing applicable reports for management review, defining and reporting action plans to meet goals and/or to support continual improvement activities.
Top Management is responsible for the review and management of the quality management system.

5.5.2  Management Representative
The Quality Manager ensures that processes needed for the quality management system are established, implemented and maintained; and reports to Manistar Electronics management on the performance of the system and any need for improvement. They are also responsible to promote the awareness of customer needs and requirements. They have the authority to take appropriate action to ensure the quality system is in accordance with ANSI / ISO/ ASQ Q9001-2000 standard. The Quality Manager or designee may serve as a liaison with external organizations or individuals on matters relating to Manistar Electronics quality management system.

5.5.3  Internal  Communication
Manistar Electronics management ensures that appropriate communication processes are established. Manistar Electronics employees shall have access to relevant information through the Manistar Electronics networks. Manistar Electronics Management shall conduct departmental and all hands meetings to communicate and manage quality objectives and review effectiveness of the quality management system.

5.6  Management Review

5.6.1  General
Manistar Electronics top management reviews the quality system quarterly to ensure it’s suitability, adequacy and effectiveness in meeting ANSI / ISO/ ASQ Q9001-2000 standard requirements and Manistar Electronics quality policy and objectives. This review will include assessing opportunities for improvement and the need for changes to the quality management system, including quality policy and objectives. Records of management review are maintained.

5.6.2  Review input
The input to management review includes:
·  results of audits,
·  customer satisfaction,
·  process performance and product conformity,
·  status of preventive and corrective actions,
·  follow-up actions from previous management reviews,
·  changing circumstances,
·  recommendations for improvement.

5.6.3  Review output
The output from the management review includes any decisions and actions related to:
·  improvement of the effectiveness of the quality management system and its processes,
·  improvement of product related to customer requirements,
·  resource needs.

6.        RESOURCE MANAGEMENT

6.1  Provision of Resources
Manistar Electronics shall assure resources are provided to manage its quality management system and continually improve its effectiveness through the business planning activities.  Resources shall be provided to enhance customer satisfaction by meeting customer requirements.

6.2     Human Resources

6.2.1  General
Manistar Electronics personnel performing work affecting product quality shall be competent on the basis of appropriate training, skills and experience.

6.2.2  Competence, awareness and training
Manistar Electronics management determines the necessary competence for personnel performing work affecting product quality. Job descriptions shall document competence and responsibilities.
Manistar Electronics identifies training needs and provides training or takes appropriate action for those individuals who's work has a direct affect on product quality.
Personnel performing work which impacts product quality are qualified on the basis of appropriate education, training and / or experience, as appropriate.
Appropriate records of education, training, skills, and experience are maintained.

6.3  Infrastructure
Manistar Electronics management provides and maintains the needed infrastructure to achieve conformance to product requirements.  Infrastructure includes, as applicable:
buildings, workspace, and associated utilities
process equipment (both hardware and software)
supporting services (communication, transport)

6.4  Work Environment
Manistar Electronics management determines and manages the work environment to achieve conformity to product requirements, and ensure employee health and safety.

7.        PRODUCT REALIZATION
 Manistar Electronics will act to improve processes to achieve defect prevention rather than defect detection.

7.1  Planning of Product Realization
Manistar Electronics management plans and develops processes needed for product realization consistent with the requirements of other processes of the quality management system. Manistar Electronics Management shall determine:
quality objectives and requirements of the product;
the need to establish  product specific processes, documents, and provide resources;
required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance;
records needed to provide evidence that the realization processes and resulting product meet requirements.  (i.e. inspection reports)

7.2  Customer-related processes

7.2.1  Determination of requirements related to the product  
Procedures and systems exist for contract review and for the coordination of these activities that include:
·  determine requirements specified by the customer, including delivery and post-delivery activities
·  determine requirements not stated by the customer but necessary for specified or intended use, where known,
·  statutory and regulatory requirements related to the product, and
·  any additional requirements determined by Manistar Electronics.

7.2.2  Review of the requirements related to the product
Before a quote is given or an order/contract accepted, Manistar Electronics reviews them prior to acceptance to ensure the following:
·  requirements are adequately defined and documented,
·  any differences between the order/contract and what was previously expressed (i.e. quote) are resolved
·  Manistar Electronics has the capability to meet order requirements
·  When the customer provides no documented requirements, the customer requirements shall be confirmed before acceptance.
When Manistar Electronics product requirements are changed a change order is initiated.  Any order change is clarified and confirmed with the customer.  Once it is confirmed, the change is documented and communicated to the appropriate functions.
Records of order review and acceptance will be maintained.

7.2.3  Customer communication
Manistar Electronics shall determine and implement communication arrangements with customers that are effective in relation to:
Product information, inquiries,  contracts or order processing, including change orders
Customer feedback, including handling of complaints.

7.3     Design and Development
Manistar Electronics is not engaged in any design and development activities.

7.4  Purchasing

7.4.1  Purchasing Process
Procedures and systems exist to ensure that purchased product conforms to specified requirements.
Suppliers are selected, evaluated and re-evaluated on the basis of their ability to meet Manistar Electronics requirements including quality requirements.
The nature and extent of control Manistar Electronics exercises over its suppliers is based on any of the following criteria:
·  type of product
·  impact of supplies on final product quality
·  quality audit reports
·  past performance
Manistar Electronics maintains an Approved Supplier List. Supplier evaluation results, and any actions arising from the evaluations, are maintained.

7.4.2  Purchasing Information
Materials management shall ensure that the purchasing information describes the product to be purchased including where appropriate:
requirements for approval, procedures, processes and equipment,
requirements for qualification of personnel, and
quality management system requirements.

7.4.3    Verification of purchased product
Manistar Electronics shall establish and implement appropriate inspection or other activities (i.e. supplier ratings, supplier assessments, first article inspection) necessary to ensure that purchased product meets specified requirements. 
When Manistar Electronics or its customers require performing verification at the supplier’s facility, Manistar Electronics shall state intended verification plans, and method of product release in the purchasing information.

7.5     Production and Service Provision

7.5.1    Control of Production and Service provision
For production processes that directly affect product quality Manistar Electronics does the following:
·  Plans the production process
·  Controls the above process
·  Use procedures / work instructions where their absence would adversely affect quality
·  Provide suitable equipment and working environment
·  Comply with standards, codes, quality plans, or procedures
·  Monitor the process, and have available appropriate monitoring and measuring devices
·  Approve the process and equipment as appropriate
·  Stipulate workmanship standards in clearest practical manner
·  Maintain equipment to ensure continuing suitability

7.5.2    Validation of processes for production and service provision
Manistar Electronics shall validate any processes where the resulting output cannot be verified by subsequent monitoring or measurement.  Validation shall include as appropriate:
·  Define criteria for review and approval of the processes,
·  Approval of the equipment and qualification of personnel,
·  Use of specific methods and procedures,
·  Requirements for records, and
·  revalidation
Manistar Electronics Inc. is a distributor and is not involved in any production activity and the type of products sells does not require service.

7.5.3  Traceability and Identification
Manistar Electronics has processes to identify the product and the product inspection status from receipt and through shipment.  Inspection and test status is identified by suitable means which indicate the conformance or nonconformance of the product.   Identification is maintained throughout the production process.
Only product that has passed the required inspections and tests is released to the customer (except under concession conditions.)
Where traceability is a specified requirement, Manistar Electronics has procedures for the unique identification of individual product, and the identification is recorded.

7.5.4   Customer Property
Manistar does not handle any customer property.

7.5.5  Preservation of Product
Manistar Electronics preserves the conformity of product during processing and delivery including identification, handling, packaging, storage and protection. 
Documented procedures and systems exist for:
·  Methods of handling to prevent damage or deterioration
·  Storage in designated storage areas pending shipment
·  Getting product in and out of storage
·  Ensuring packing, packaging and marking processes are controlled and adequate to ensure conformance to specified requirements.
·  Appropriate methods of preservation and segregation
Protection of product after final test.  Where contractually specified, protection will extend to include shipping to destination

7.6     Control of Monitoring and Measuring devices
Manistar Electronics determines the monitoring and measurements to be taken and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements.
Manistar Electronics establishes processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment shall:
·  be calibrated or verified at specified intervals, or prior to use, against measurement standards traceable to international or national standards; where no standards exist, the basis used for calibration or verification shall be recorded,
·  be adjusted or readjusted as necessary;
·  be identified to enable the calibration status to be determined,
·  be safeguarded from adjustments that would invalidate the measurement results,
·  be protected from damage and deterioration during handling, maintenance and storage.
In addition, Manistar Electronics assesses and records the validity of the previous measuring results when the equipment is found not to conform to requirements. Manistar Electronics takes appropriate action on the equipment and any product affected.  Records of the results of calibration and verification are maintained.
When used in the monitoring and measurement of specified requirements, the ability of computer software to satisfy the intended application is confirmed.  This action is undertaken prior to initial use and reconfirmed as necessary.

8        MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1  General
Manistar Electronics  plans and implements the monitoring, measurement, and improvement processes needed:
·  to demonstrate conformity of product,
·  to ensure conformity of the quality management system, and
·  to continually improve the effectiveness of the quality management system.
This includes determination of applicable methods, including statistical techniques, and the extent of their use.

8.2  Monitoring and measurement

8.2.1  Customer satisfaction
Manistar Electronics monitors information relating to customer perception as to whether Manistar Electronics has met customer requirements. Manistar Electronics will take appropriate action based on analysis of customer satisfaction data to assure customers are satisfied with Manistar Electronics products and services.

8.2.2  Internal audits
Manistar Electronics  conducts internal audits at planned intervals to determine whether the quality management system:
·  conforms to the planned arrangements, to the requirements of ISO9001:2000, and to the quality management system requirements established by Manistar Electronics, and
·  is effectively implemented and maintained.
Manistar Electronics audit program is planned, taking into consideration the status and importance of the processes and areas to be audited, as well as results of previous audits.  The audit criteria, scope, frequency and methods are defined.  Selection of auditors and conduct of audits ensures objectivity and impartiality of the audit process.  Auditors do not audit their own work.
The responsibilities and requirements for planning and conducting audits and for reporting results and maintaining records are defined.
Management responsible for the area being audited ensures that actions are taken without undue delay to eliminate detected nonconformities and their causes, and respond to Opportunities for Improvement (OFI).  Follow-up activities include the verification of the action(s) taken and reporting of verification results.

 8.2.3    Monitoring and Measurement of Processes
Manistar Electronics applies suitable methods for monitoring and, where applicable, measurement of the quality management system processes.  These methods demonstrate the ability of the processes to achieve planned results.  When planned results are not achieved, appropriate corrections and corrective action shall be taken, to ensure conformity of the product.

8.2.4  Monitoring and Measurement of Product
Manistar Electronics monitors and measures the characteristics of the product to verify that product requirements have been met.  This is carried out at appropriate stages of the product realization process in accordance with the planned arrangements.
Evidence of conformity with the acceptance criteria is maintained.  Records indicate the person(s) authorizing release of product.
Product release shall not proceed until the planned arrangements have been satisfactorily completed, unless approved by relevant authority and, where applicable, by the customer.
·  RECEIVING INSPECTION AND TESTING
Incoming product will be verified as meeting specifications prior to release for production.
The amount and nature of verification is based on the suppliers quality system or evidence of conformance to specifications, or the suppliers past performance as well as the nature of the incoming product.
In the event that materials are released to production without being verified, those units will be positively identified and recorded for recall and replacement if necessary.
·  IN-PROCESS INSPECTION, MECHANICAL INSPECTION AND TESTING
Product in process is inspected according to procedures or work instructions.
Product is held from further processing until Mechanical inspection has occurred and has been documented (except under potential positive recall situation.)
·  FINAL INSPECTION AND TESTING
Product is final tested to confirm that it meets specified requirements.
Product will not be released until testing and associated documentation is complete.  Inspection records are maintained.
·  INSPECTION AND TEST RECORDS
Inspection and test records are maintained which clearly show that product was tested, whether it passed or failed testing, and who is responsible for the release of product.  If product fails, nonconforming product procedure will apply.  

8.3  Control of Non-conforming Product
Manistar Electronics ensures that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery.  The controls and related responsibilities and authorities for dealing with nonconforming product are defined.
Manistar Electronics manages nonconforming product by one or more of the following ways:
·  by taking action to eliminate the detected nonconformities;
·  by authorizing its use, release or acceptance under concession by, relevant authority, and where applicable, by the customer;
·  by taking action to preclude its original intended use or application.
Records of the nature of nonconformities and any subsequent actions taken, including concessions are obtained, are maintained.
When nonconforming product is corrected it is subject to re-verification to demonstrate conformity to the requirements.
When nonconforming product is detected after delivery or use has started, Manistar Electronics takes action appropriate to the effects, or potential effects, of the nonconformity.

 8.4  Analysis of Data
Manistar Electronics management determines, collects and analyzes appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made.  This includes data generated as a result of monitoring and measurement and from other relevant sources.
The analysis of data provides information relating to:
·  customer satisfaction,
·  conformity to product requirements,
·  characteristics and trends of processes and products including opportunities for preventive action, and
·  suppliers.
 
8.5  Improvement
 
8.5.1  Continual Improvement
Manistar Electronics continually improves the effectiveness of the quality management system through use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

 8.5.2  Corrective Action
Manistar Electronics takes action to eliminate the cause of nonconformities in order to prevent recurrence.  Corrective actions are appropriate to the effects of the nonconformities encountered. 
Manistar Electronics defines requirements for:
·  reviewing nonconformities (including customer complaints),
·  determining the causes of nonconformities,
·  evaluating the need for action to ensure that nonconformities do not recur,
·  determining and implementing action needed,
·  records of the results of action taken,
·  reviewing corrective action taken.
 
8.5.3  Preventive Action
Manistar Electronics determines action to eliminate the causes of potential nonconformities in order to prevent their occurrence.  Preventive actions are appropriate to the effects of the potential problems.
Manistar Electronics defines requirements for:
·  determining potential nonconformities and their causes,
·  evaluating the need for action to prevent occurrence of nonconformities,
·  determining and implementing action needed,
·  records of results of action taken, and
·  reviewing preventive action taken.

Appendix A

QUALITY  SYSTEM  DOCUMENTATION  INDEX

Appendix B

Manistar Electronics Process Map